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About
Tom Peters gets to the heart of the excellence message by taking viewers on location to five leading organizations that provide superior customer service:
* Federal Express;
* The Limited;
* Worthington Industries;
* University National Bank & Trust,
* The Louisville Redbirds.
Viewers are privy to the inner workings of these acclaimed customer-driven organizations as Peters details the essential characteristics that have given them their competitive edge.
Program Objectives:
* Promote the viewpoint that quality and service pay off - in both customer and employee satisfaction
* Improve company relations with customers by tuning employees into the details of customer service
* Encourage the quick responsiveness that is essential to building and maintaining quality customer service
* Recognize the importance of the frontline individual in customer relations
AWARDS: Trainer's Gold Honorable Mention; Award of Excellence, Annual Mgt. Film Festival; Finalist, Int'l Film & TV Festival of New York; Australian Training Film Awards
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- Topics
- Customer Service
- Year of Release
- 1987
- Video Running Time (minutes)
- 70:00
- Featured Talent
- Tom Peters
- Product Type
- Video
- Course ID
- 430
Viewer's Guide
Handouts
- Description
- Viewer's Guide
Only preview versions of handouts can be viewed without a license.
