Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racist and insensitive comments. Meanwhile Sam and Sanjay ridicule Serena, which she overhears. Carol also overhears and is both amused and shocked. Serena is devastated. Carol sees the perfect opportunity to give Serena a pep talk and help her get back on the horse.

Serena is concerned that the culture in the office lacks basic elements of respect. The issue is addressed head on as members of the team confront Carol about some of the racist and insensitive comments she has made in the past. She begins to wonder if she really is doing something wrong. Meanwhile Sam and Sanjay are talking about Serena and ridiculing her, which Serena overhears. Carol in turn also overhears and is both amused and shocked. Serena is devastated. Carol sees the perfect opportunity to give Serena a pep talk and help her get back on the horse.

  Key Learning Points

“Disrespect becomes contagious. Showing respect becomes you.”

COMMUNICATE RESPECTFULLY AT ALL TIMES

Don'tblurt out insensitive comments
INSTEAD: Think before you speak

Don'tmake racist remarks
INSTEAD: Always maintain respect

Don'ttalk behind someone’s back
INSTEAD: Give professional feedback directly

Don'tshut down when someone is rude
INSTEAD: Get back on your horse!