Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships.  Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese.

Marcus feels that the team is losing the ability to communicate effectively and suggests they use a “speed socializing” exercise to better understand what it takes to build long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship skill level of the group as they undertake role-plays.

Carol and Michael begin the exercise with a strained interaction. Casey describes how she uses personal details from her clients to improve her interactions with them.  Tammy and Sanjay’s awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese. Marcus feels they have done very well and they should congratulate themselves, whilst Tammy is left feeling angry.

  Key Learning Points

"We all value positive healthy relationships. Taking time to build them is the challenge"

BUILD POSITIVE RELATIONSHIPS

Don’t tune out and get bored
INSTEAD: Ask interesting questions

Don’t make judgments or assume
INSTEAD: Listen and be open

Don’t be defensive or argue
INSTEAD: Be calm and controlled

Don’t give up on people you dislike
INSTEAD: Find common ground