Some people must learn to recognize their worth and unlock their potential.

Steve used to read the newspaper obituaries every day, and Casey feels upset and underappreciated. In the guise of doing something positive for Serena, Carol suggests that they both contribute to a speaking gig, but she’s not being as supportive as she seems at first. Sanjay is assertive, but his assertiveness has a negative impact on others, for example Tammy, whom he abruptly dismisses when she tries to tell him about a work problem. Carlos often feels crushed, dealing with Barney’s outbursts and Casey feels pressured and harried by Carol. Each finds a way to overcome their feelings of low self worth. Dion counsels Carlos to make the reception area a place where people engage with him. Tammy learns the power of no when people impose on her. Steve is coached out of his negativity by Carol who sees his potential, and Marcus gives Casey an Aboriginal togetherness charm, which she deploys as a touchstone.