SWITCH ON ASSERTIVENESS is aimed at helping everyone communicate effectively and assertively, respecting other people’s rights and their own rights.

It is ideal for communication and service skills training, as well as bullying and harassment prevention programs. It can be used for induction, team building and even management development. It will help those who are not assertive to stand up for themselves and their rights.

SWITCH ON ASSERTIVENESS is ideal for training seminars, short meetings, conferences, workshops and for one on one motivational coaching or self-development online.

The SWITCH ON ASSERTIVENESS program has four segments:

Segment 1 covers aggression and the need to be assertive not aggressive

Segment 2 explores overcoming feeling inadequate and non-assertive

Segment 3 helps everyone communicate effectively and respect his or her needs

Segment 4 covers skills for standing up and not giving in.

Managers and trainers can use the content and activity sheets to help their people ‘audit’ their negative messages and develop and sustain positive messages and assertive attitudes and behaviors.

Key Learning Points

A range of key learning points can be made using this program that are general to positive thinking and behavior and also specific to assertiveness:

• We all have a range of positive and negative thoughts and ‘messages’
• Some messages are voiced some remain as underlying thoughts
• We all have the power to choose our own mood and attitudes
• We can switch on positive assertive messages if we choose
• Positive thoughts usually underpin positive actions and enhance wellbeing at work
• Our attitude and communication style impacts those around us
• Everyone needs to communicate assertively, not aggressively or non-assertively
• Managers must create a positive culture at work with assertive, respectful communication
• Respectful, assertive behaviors at work are essential for cohesive teams
• Customers, fellow staff, managers and contractors all require assertive communication
• There is no room for aggressive behavior at work
• Under-confidence must be replaced with skills to stand up for oneself and be assertive