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5 Values of Great Customer Service, The
A values-based approach to serving diverse populations.
Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. The customer demographics f... read more
New Release DVD style course with completion certificate only
50 Ways to Keep Your Customers
Like it or not, customer service is the competitive battleground of the new millennium
We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your job title, po... read more
DVD style course with completion certificate only
American Tongues
Winner of the George Foster Peabody Award.
Southerners talk too slowly. New Yorkers are rude. New Englanders don't say much at all. Anybody who lives in the U.S. knows the clichés about how people in the various parts of the country handle the English language. American Tongues is the first documentary to explore the impact of these linguist... read more
Basics of Profitable Customer Service, The
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training progra... read more
DVD style course with completion certificate only
Best Service Is No Service, The
Amazon customers want to know, Wheres my stuff?
Program Highlights 75% of CEOs in the U.S. believe they provide above-average customer service. 59% of consumers are dissatisfied with their most recent customer service experience. The gap points to a need for a new approach. With the ever-present need to reduce costs and boost customer loyalty, Bi... read more
Beyond Close to the Customer
It's not customer satisfaction, but customer delight that will distinguish the winners from also-rans. Tom Peters Tom Peters made training history when his best selling video A Passion for Customers revealed how quality service leads to success in business. In this sequel, Peters translates the valu... read more
DVD style course with completion certificate only
Beyond Words For Healthcare
A Body Language Guide for Healthcare Professionals
Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can!Day after day, your patients are communicating with you through body language – an... read more
DVD style course with completion certificate only
C.A.R.E. Principle, The
Improve customer satisfaction! Set in a variety of retail locations, your employees will learn that Customers Are Really Everything! Key points: * Acknowledge customers immediately * Give customers your full attention * How to handle complaints * Telephone courtesy skills
Call Center Success
Customer Service Reps must be ready to communicate the voice and spirit of your organization as well as develop the initial influence and relationship with all your customers. This new program focuses on how the call centre, and the people who are part of it, can become an integral part of any organ... read more
Calming Upset Customers
Successful organizations know how to listen to their upset customers (clients, guests, patients, passengers, members or students) and satisfy their concerns. Key points: * Learn proven methods for calming upset customers or even furious customers * Discover ways to create a better business environme... read more
Case of the Vanishing Customers, The
Coping with customer conflict
This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Enter amateur sleuth Miss Craddock, who ... read more
DVD style course with completion certificate only
Complaint Is a Gift, A
Using Customer Feedback As A Strategic Tool
In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues resolved. On his journey, Complaint finds th... read more
DVD style course with completion certificate only