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10 Essential Reception Skills
Part of 'Take Away Training' series
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors.Essential viewing for job seekers and recruiters.
DVD style course with completion certificate only
10 Powerful Networking Skills
Part of 'Take Away Training' series
Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you are a passive, active or proactive networker.
DVD style course with completion certificate only
7 Key Sales Skills
Part of 'Take Away Training' series
Avoid the classic mistakes and learn the essential skills to help you succeed in sales. Ideal for face-to-face selling and telephone sales.
DVD style course with completion certificate only
A Reason to Buy
Understanding customers' real needs is the key to closing the sale.
Understanding customers’ real needs is the key to closing the sale. Peter Davison plays an angel who helps out an old sales rival. The video concentrates on the vital difference between a product’s features and benefits. The characters take us through a number of humorous sequences, explaining:How t... read more
Advanced Sales Techniques
Part of 'Take Away Training' series
This program shows how to overcome six typical challenges faced by experienced sales people. A great way to encourage positive sales skills and behaviours.
DVD style course with completion certificate only
Appreciating Human Differences
Part of 'Hotlines' series
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way.
DVD style course with completion certificate only
The Art of Two-Way Communication
Selling isnt telling Listen and gain the competitive edge
Communication is a two-way street. It can reveal invaluable information about customer needs and buying habits, and give your company a vital edge over your competitors. This video shows your employees how.Penelope Keith stars as a housewife who has learnt a lot about selling by being a customer, an... read more
Ask for the Order! (AFTO)
Research has clearly shown that if you don’t ASK FOR THE ORDER , your probablity of Closing is less than 20%. The video includes 11 realistic vignettes in diverse business settings with 43 different actors. With Art Bauer as oncamera expert narrator, you’ll see demonstrations of right way/wrong way ... read more
Best Service Is No Service, The
Amazon customers want to know, Wheres my stuff?
Program Highlights 75% of CEOs in the U.S. believe they provide above-average customer service. 59% of consumers are dissatisfied with their most recent customer service experience. The gap points to a need for a new approach. With the ever-present need to reduce costs and boost customer loyalty, Bi... read more
Boomerang
A powerful tool to develop emotional competence!
Discover the basic drive in all of us, that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives us something. It is the strong belief that returning good deeds is the right and proper thing to do. BOOMERANG gives a compelling message about how to get the ... read more
DVD style course with completion certificate only
Brand Marketing
In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Sadhana Smiles, Director, RealChange to explore some practical advice and strategies. Sadhana Smiles says you must ensure your brand reflects the product and service image you require: • Competing brand messages • Memorab... read more
DVD style course with completion certificate only
Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s awkward interaction escalates when S... read more
DVD style course with completion certificate only
