20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.
Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
Training Objectives
- Demonstrate how effective listening can enhance organizational performance
- Improve interpersonal relationships among staff
- Eliminate common blockages to listening
Selected Workshops
- How Well do You Listen?
- Blocks to Listening
- Listening Between the Lines
- Active Listening
- Communication Styles two-way Communication
- Listening and Stress
- When the Phone Rings
- Remembering What You Hear
- Note Taking
- Concentration
Time Guidelines
- Each workshop takes 1-3 hours.
Each workshop provides a complete list of all resources required, a guideline to the amount of time required, step-by-step instructions for running the event, OHP masters, assignment sheets and handouts.
Part 1: What is Listening?
Examines how the individual copes with listening. Personal involvement in listening; inherent difficulties are explored and suggestions and solutions proposed.
1. How Well Do You Listen?
2. Blocks to Listening
3. Getting the Right Message
4. Listening Between the Lines
5. Acive Listening
Part 2: Listening and The Organization
Demonstrates how listening skills form part of day-to-day effectiveness of all concerned.
6. Communication Styles
7. Making the Group Work
8. Two-Way Communication
9. Difficult People
10. Listening for Leadership
11. Listening and Appraisal
12. Listening and Stress
13. When the Phone Rings
14. Listening for Feelings
Part 3: Listening for Learning
Identifies different learning skills. Those who cannot listen, cannot learn and the assignments enable participants to practise and improve their listening skills.
15. Accurate Reporting?
16. Remembering What You Hear
17. Notetaking (1)
18. Notetaking (2)
19. Lectures and Presentations
20. Concentration
