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Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and introduces the black box, encouraging Michael to put his thoughts into the box. Marcus goes through the same process with Carol who is in awe of Marcus’ inspirational speech. 

 

This episode begins with Carol and Marcus discussing a complaint that Michael has made against her for an inappropriate incident. Marcus reinforces the importance of respecting personal space. Shortly after this Michael asks for Carol’s feedback on a completed report. Carol’s feedback is abrupt and negative, prompting Michael to complain to Marcus about Carol again. Marcus helps Michael deal with his negativity by asking him to say some positive things about Carol and introducing the notion of the black box. Michael is encouraged to write down his negative thoughts and put them in the box. Marcus helps Carol to reassess after citing the positive things Michael had to say. Carol is ivery impressed with Marcus - and thinks he should be making speeches.

  Key Learning Points

“Poor feedback creates frustration and conflict. Acknowledgement and recognition creates motivation.”

HOW TO EMPOWER PEOPLE

Don’tbe dismissive
INSTEAD: Acknowledge effort

Don’tgive insensitive feedback
INSTEAD: Be constructive and supportive

Don’t focus on weaknesses
INSTEAD: Accentuate the strengths

Don’tmake unreasonable demands
INSTEAD: Set realistic goals

 

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Laugh and Learn with the latest comedy based training package
COMEDY MAKES LEARNING FUNThis comedy business series completed in 2016 was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 30 new title... read more
Topics
Assertiveness / Confidence
Leadership
Managing Performance / Appraisals
Teamwork /Managing Teams
Year of Release
2011
Video Running Time (minutes)
7:00
Product Type
Video
Course ID
CEC05

Handouts

Description
Leaders Guide
PowerPoint Slides

Only preview versions of handouts can be viewed without a license.