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Casey practices her service skills on Tammy, but the strategy backfires.

Marcus and Serena want to see Cutting Edge employees demonstrating greater care for their customers. They discuss body language and the need to remember things important for the client interaction, as well as the use of open and closed questions. Serena particularly wants staff to be responsive, prompt and demonstrate organizational skills. Alex coaches Dion through handling tricky customer queries over the phone, while Casey practices her service technique on Tammy with unfortunate results. Carol considers sensational service is all about definite action and punctuality, and that service providers have passion and exceed her expectations.

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Laugh and Learn with the latest comedy based training package
COMEDY MAKES LEARNING FUNThis comedy business series completed in 2016 was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 30 new title... read more
Topics
Service / Sales
Year of Release
2016
Video Running Time (minutes)
10:00
Course ID
CEC54

Handouts

Description
Guide
PowerPoint

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