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10 Essential Reception Skills
Part of 'Take Away Training' series
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors.Essential viewing for job seekers and recruiters.
DVD style course with completion certificate only
10 Powerful Networking Skills
Part of 'Take Away Training' series
Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you are a passive, active or proactive networker.
DVD style course with completion certificate only
7 Key Sales Skills
Part of 'Take Away Training' series
Avoid the classic mistakes and learn the essential skills to help you succeed in sales. Ideal for face-to-face selling and telephone sales.
DVD style course with completion certificate only
A Reason to Buy
Understanding customers' real needs is the key to closing the sale.
Understanding customers’ real needs is the key to closing the sale. Peter Davison plays an angel who helps out an old sales rival. The video concentrates on the vital difference between a product’s features and benefits. The characters take us through a number of humorous sequences, explaining:How t... read more
Advanced Sales Techniques
Part of 'Take Away Training' series
This program shows how to overcome six typical challenges faced by experienced sales people. A great way to encourage positive sales skills and behaviours.
DVD style course with completion certificate only
Appreciating Human Differences
Part of 'Hotlines' series
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way.
DVD style course with completion certificate only
Apprentice, The: Case Studies on Sales and Negotiation
Case studies on sales and negotiation looks at three of the tasks the teams were set to test their selling skills: property letting, car selling, and B2B sales. These diverse, real-life business situations illustrate the key prin-ciples of selling, from preparation and planning, through to working w... read more
DVD style course with completion certificate only
Art of Selling, The
Sales with service
The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. This programme is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidenc... read more
DVD style course with completion certificate only
The Art of Two-Way Communication
Selling isnt telling Listen and gain the competitive edge
Communication is a two-way street. It can reveal invaluable information about customer needs and buying habits, and give your company a vital edge over your competitors. This video shows your employees how.Penelope Keith stars as a housewife who has learnt a lot about selling by being a customer, an... read more
Ask for the Order! (AFTO)
Research has clearly shown that if you don’t ASK FOR THE ORDER , your probablity of Closing is less than 20%. The video includes 11 realistic vignettes in diverse business settings with 43 different actors. With Art Bauer as oncamera expert narrator, you’ll see demonstrations of right way/wrong way ... read more
Best Service Is No Service, The
Amazon customers want to know, Wheres my stuff?
Program Highlights 75% of CEOs in the U.S. believe they provide above-average customer service. 59% of consumers are dissatisfied with their most recent customer service experience. The gap points to a need for a new approach. With the ever-present need to reduce costs and boost customer loyalty, Bi... read more
Boomerang
A powerful tool to develop emotional competence!
Discover the basic drive in all of us, that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives us something. It is the strong belief that returning good deeds is the right and proper thing to do. BOOMERANG gives a compelling message about how to get the ... read more
DVD style course with completion certificate only
