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And When You Fall...
One of the biggest roadblocks to success is not failure but the fear of failure.
One of the biggest roadblocks to success is not failure but the fear of failure. This video uses the story of Olympic skater Dan Jansen to show how stumbles can lead to success. After seeing it, everyone on your team will say, "Yes! We can do it!" In 1988, Dan Jansen's sister died on the day he was ... read more
Appraisal Interview, The
A remake of the best seller with lessons for BOTH parties in the appraisal.
'That was it the whole way through him going down the list telling me what I'd done wrong. And I just didn't feel I could say anything about what I was feeling.' This quote from Tony after his appraisal is probably only too familiar to many of us. An interview like this, that brings back memories of... read more
Featured Course DVD style course with completion certificate only
As Others See Us
A look at interperonal relationships.
This animated video illustrates why we sometimes have difficulty working with people. It explores why conflicts occur and shows what happens when our self-image differs from the image others have of us. It shows how these conflicts can result in anxiety, defensiveness, and other blocks to effective ... read more
Balance Sheet Barrier, The
The basics of business finance
The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager's favourite topic, it does at least make them understandable. Meet two contrasting people — a well-educated company direct... read more
Featured Course DVD style course with completion certificate only
Being Assertive
This entertaining video will help your team develop the skills for intelligent communication.
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. This engaging new video shares the "how to's" of assertive communication and identifies other common communication styles that can cause difficulties in the workplace. Being Assertiv... read more
Featured Course DVD style course with completion certificate only
Body Language at Work
To understand the importance and meaning of body language in the workplace.
Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. Body language is an often overlooked element of communication. In every aspect of our lives it can be used to help us a... read more
Featured Course DVD style course with completion certificate only
Building The Perfect Team
Belbin's team role theory in action
Managers must understand that people bring more than their skills and experience to a team; they bring their personalities as well. Utilising people's behavioural strengths to create a balanced team adds immensely to both group and personal performance.This video dramatises Dr Meredith Belbin's team... read more
Featured Course DVD style course with completion certificate only
Complaints: Five tactics for handling complaints effectively
This training resource will ...Enable all customer service staff to deal and manage with customer complaints effectively. Very few organizations get everything right on every occasion. When things go wrong, sometimes it's no-one's fault. Accidents do happen and they occur without warning. However, t... read more
Featured Course DVD style course with completion certificate only
Difficult Guest, The
Understanding and Serving Difficult Customers
Ken Sperling (star of the best-selling video, The Guest) takes off on a routine business trip, and viewers tag along for another ride on his often strange, but always entertaining, flights of imagination. From the baggage line to the hotel lobby, from the bank to the health clinic, viewers encounter... read more
Emotional Intelligence (CRM)
This program shows how individuals can develop strengths in five emotional intelligence competencies.
We're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Organizations that know this, and apply Emotional Intelligence principles, come out ahead in employee morale, creativity, energy and productivity. Today there is a growing body of science in the field... read more
Even Eagles Need A Push
The perfect primer for personal excellence
This outstanding video explores the character traits that separate the mundane from the magnificent, encouraging all who watch it to reach for their full potential. It's the perfect primer for personal excellence. Empowerment is perhaps the most crucial process taking place in organizations today. I... read more
Featured Course DVD style course with completion certificate only
Eye Of The Beholder, The
Perhaps the greatest video ever made on perception.
It can help your employees realize how their perceptions can easily become distorted through belief based on their past experiences, fears and expectations. How they interpret a response to a situation can determine their success.Containing all of the drama of a first-rate murder mystery, this video... read more