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The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.

Four steps are used to demonstrate effective communication skills when explaining.

Step 1: Positively engage the listener.  Carol loses patience when explaining basic concepts to Carlos and Tammy, so delegates to Sam who is calm and engaging.

Step 2: How to be clear and structured with your communication.Serena explains this through structuring your message with a definitive beginning middle and end. 

Step 3: Maintain interest.  Alex is able to demonstrate through the use of a phone App how you can maintain people’s interest by using visual and technological aids.

Step 4: Be patient and ensure understanding. Sam demonstrates patience and understanding; ensuring information is understood through repetition and clarification. 

  Key Learning Points

"When an explanation is not understood. The explainer needs to improve"

STEP 1    Positively engage the listener

STEP 2   Be clear and structured

STEP 3   Maintain interest

STEP 4   Ensure understanding

EXPLAIN SKILLFULLY

Don’t be intolerant
INSTEAD: Positively engage the listener

Don’t ramble
INSTEAD: Be clear and structured

Don’t be dull and boring
INSTEAD: Maintain interest

Don’t assume they understand
INSTEAD: Ensure understanding

 

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Laugh and Learn with the latest comedy based training package
COMEDY MAKES LEARNING FUNThis comedy business series completed in 2016 was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 30 new title... read more
Topics
Communication Skills
English Language Learning
Presentations / Meetings
Service / Sales
Training / Learning
Year of Release
2012
Video Running Time (minutes)
9:00
Course ID
CEC22

Handouts

Description
Leaders Guide
PowerPoint Slides

Only preview versions of handouts can be viewed without a license.