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This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. The programme is highly watchable and illustrates some typical problems managers and team leaders are likely to face in their interviews. Then it demonstrates how to turn the interview into a positive experience for both employer and employee.

It starts by introducing three common interviewee styles that are difficult for managers to deal with - and precisely shows how the interview can be made to work productively.

Shy Sharon bottles up her opinions and worries, so that her team leader is unable to find out her true feelings. He then treats the interview as an unworkable chore for both of them. However, when she is asked open questions and is praised on her abilities, she is encouraged to participate more productively.

Touchy Tracey easily takes offence and her team leader gets drawn into an unproductive argument about personality, not performance. The interview is turned round when she is asked to analyse her own performance through self-appraisal.

Aggressive Alan
sees the interview as his chance to appraise the organisation and condemn everyone except himself. His manager becomes exasperated and loses control of the interview, but when Alan is asked to focus on facts and agree to realistic and measurable targets, he looks at his work in a more positive light.

Suitable for all managers and team leaders, this memorable program demonstrates key strategies to turn every difficult interview into a positive, productive experience for both employer and employee. The highly memorable, highly effective content makes this an integral part of any management skills program.

Also included is The appraisee preparation programme, a short video (3 mins) which will  help staff prepare for an appraisal, understand its objectives and so get more from the interview.

The key outcomes:

  • Learn the techniques required  for effective and productive appraisal interviewing, regardless of the appraisee’s approach
  • Become skilled in handling difficult interviewees
  • Understand how best to prepare for an appraisal and approach it with positivity and enthusiasm

Learning chapters:

  • Antony Jay’s introduction
  • Not getting people to open up
  • Why it went wrong
  • Getting people to open up
  • Not facing up to the problem
  • Why it went wrong
  • Facing up to the problem
  • Not agreeing a plan for the future
  • Work to a structure
  • Focus on facts
  • Agree measurable targets
  • Summary

Style:  Humorous Drama

Video Running Time (minutes)
Featured Talent
Hilary Crowson
Dawn French
Robert Lindsay
Bryan Murray
Product Type
Course ID

Course leader's guide, Delegate worksheets, Powerpoint slides/OHPs, Self-study workbook On Disc


Trainer/Leader Guide
Group Trainers Workbook
Overhead Slides
Self Study Workbook

Only preview versions of handouts can be viewed without a license.