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1. An Introduction to Performance Development
To be successful with the performance development process you need to make a shift in your mindset. Since our mindset, or how we think about a situation, greatly influences what we do, we need to make sure we're thinking about this process in the right way. This course will help you shift your minds... read more
Interactive course with lessons, pre-test, and post-test
1. Become a Reliable Leader with Integrity
Leadership is essential to any company's success. No matter what service you provide or product you sell, your leadership skills are required to help your company do and achieve great things. Fortunately you'll find many books, courses, and consultants ready to tell you what leadership is all about.... read more
Interactive course with lessons, pre-test, and post-test
1. Building Customer Rapport
No matter what product or service you may offer, our role in the company is to support and serve our customers, and one of the best ways to deliver excellent customer service is by building relationships with our customers. In this course you will learn what creates great rapport with others, as wel... read more
Interactive course with lessons, pre-test, and post-test
1. Clear Work Expectations
Gain credibility and trust with your new manager and peers by quickly understanding what is required to become a contributing member of your new team. Your peers will be thrilled they gained a team member who is quickly adding to the team's success and your manager will be happy he or she hired you.... read more
Interactive course with lessons, pre-test, and post-test
1. Delegating to Others
While you can't delegate everything, the trick is to learn what you can delegate and to whom. Becoming a more effective delegator is beneficial in a number of ways. First of all, you are freed up to focus on your most important work, which is typically more valuable to the organization. Second, you ... read more
Interactive course with lessons, pre-test, and post-test
1. Discussing Your New Leadership Role
When you take on a new leadership position, there are a number of changes that happen including your relationships with others. Those who were once peers may now be direct reports; others who once held higher positions may now be peers. Having conversations with these individuals to discuss your cha... read more
Interactive course with lessons, pre-test, and post-test
1. Effective Business Communication
Effective business writing is essential to our success at work. No matter what role we play, when we communicate effectively in emails, reports, proposals, or documents, we are more successful and more productive at work. When we write confusing or unclear communications, it seems others don't know ... read more
Interactive course with lessons, pre-test, and post-test
1. Employee Career Aspirations
One of the key responsibilities of any manager is to coach and develop employees. Not only does this include building skills and capabilities for a current job, but also helping an employee get ready and develop for the future. All managers should be helping their employees identify future opportuni... read more
Interactive course with lessons, pre-test, and post-test
1. Exploring Company Job Opportunities
It's definitely true that building a career within a company can be a very rewarding experience, both personally and financially. Yet before you can make any move, you need to determine what's available to you. Knowing what opportunities the company can offer will help your development planning, and... read more
Interactive course with lessons, pre-test, and post-test
1. Feedback for Great Results
While work can sometimes feel like it's something we have to do (this is the case for most of us), the reality is that while we may have to work, it's also true that we want to do our work well. If you've ever been in the situation, you know it doesn't feel good not to do your best, to not know what... read more
Interactive course with lessons, pre-test, and post-test
1. Giving Clear Work Priorities
There are a lot of things a person can do to be successful in one's job, but knowing what work must be achieved is one of the more important items. Knowing what work must be delivered and when helps anyone stay focused and achieve success within their role. Without this information, we tend to be un... read more
Interactive course with lessons, pre-test, and post-test
1. Helping Employees Manage Conflict
Typically, different opinions don't create a problem. More often than not, the individuals involved discuss the pros and cons of both approaches, and usually come to a compromise or can agree on the best solution. Of course, sometimes this does not happen and conflict ensues. While it is the hope of... read more
Interactive course with lessons, pre-test, and post-test