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4 Introduction to the call structure

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Part 1 - Basic Principles and Inbound Call

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Part 1 - Basic Principles and Inbound Call

Chapters

Chapter

10 The mobile phone and Leaving a voice message

2 Voice techniques

3 Focusing on the call

4 Introduction to the call structure

5 Greeting and Transferring a call

7 Gathering information

8 Generating options and Gaining agreement

9 Gaining agreement and Giving a lasting impression