Problem Solving

This training program:
* defines the term "problem" in a way that can apply to a wide range of situations and describes some general ways of categorizing problems,
* defines the term "problem solving" in a way that can apply to a wide range of situations, describes some general principles for problem solving, and describes a five-step problem solving process,
* describes a way to define a specific problem and the goal for solution, and demonstrates the process for a problem that might occur in an industrial facility,
* describes some general methods that can be used to gather information about a problem, and lists general questions that can provide information about a problem,
* demonstrates how the brainstorming process can be used to generate possible solutions to a problem,
* demonstrates the process of evaluating alternative solutions to a problem so that a decision can be made, and
* describes the general elements of an action plan for implementing a solution to a problem.
Subjects 
What's the Problem?
* PROBLEMS IN GENERAL
* THE PROBLEM SOLVING PROCESS
* DEFINING THE PROBLEM AND THE GOAL Moving Toward a Solution
* COLLECTING INFORMATION
* GENERATING AND EVALUATIONG ALTERNATIVES
* MAKING THE DECISION
* IMPLEMENTING THE SOLUTION