Assert Yourself

Passive people avoid confrontation but fail miserably at getting what they want. And while aggressive people often appear to be successful, they rarely win the willing cooperation of their colleagues in the long-run.

Assertiveness, however, is much more advantageous. It does not conflict with listening and accepting the views of colleagues or customers, and is more likely to lead to a satisfactory solution to any problem. It allows potentially valuable ideas to be aired. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively.

This entertaining programme looks at the advantages and disadvan-tages of passive, aggressive and assertive behaviour. In a series of different situations — from the office, within meetings, and even within a hospital — the techniques of assertive behaviour are explained, together with how to get your inner dialogue right, and how to communicate what you want with honesty and relevance whilst respecting the rights of those you are addressing.

The key outcomes:

• Encourages staff to talk about problems that might otherwise remain hidden
• Will teach staff how to respond assertively to different types of behaviours
• Staff will be more confident, motivated and productive

Learning chapters:

• Definition of assertiveness
• Submissive behaviour
• Aggressive behaviour
• Assertive behaviour
• Fear of being honest
• Overcoming fear of being honest
• Criticising assertively
• Irrelevant honesty
• Irrelevant and relevant honesty
• Taking criticism personally
• Dealing with criticism assertively
• Failing to stick to bottom line
• Sticking to bottom line
• Failing to establish their bottom line
• Establishing their bottom line
• Communicate as equals
• Assertive behaviour
• Summary

Extra content:

• Body language
• Giving and receiving praise
• Dealing with aggressive behaviour
• Passive aggressive behaviour
• email

“Assert yourself manages to be credible, useful and entertaining all at once.”
— Stephanie Sparrow, Training and coaching today

Style:  Humorous Drama