As we become more and more regulated, it is essential that we keep out staff trained, informed and motivated to take responsibility – not just for the legal minimum, but also for our ethical responsibility towards yourselves, our colleagues, our customers and the wider community. These sessions cover a broad range of important issues including COSHH regulations, fire safety, harassment at work, bullying, safe manual handling and much, much more!
Contents
SECTION ONE: HEALTH AND SAFETY
1. Fire regulations
Participants work in two teams to reinforce their knowledge of the fire safety regulations in the workplace.
2. Fire safety quiz
Participants improve their knowledge of what to do to stay safe from fires.
3. Fire escapes
Pairs of groups of participants test their knowledge about the location of fire escapes and fire safety equipment.
4. Danger signs
Working in pairs, participants identify the common warning signs used on work premises.
5. Spotting danger
Participants increase their awareness of the need to be vigilant for possible dangers at work by ‘risk assessing’ the training room.
6. Keeping safe at work
Participants consider how to look after themselves in the workplace.
7. Safety for visitors
Participants identify ‘visitors’ and think about their responsibility for the safety of visitors and non-employees.
8. Confronting dangerous behaviour
Participants learn and practise the skills needed to confront people behaving in an unsafe manner in the workplace.
9. COSHH Regulations
Participants consider personal responsibilities under the Control of Substances Hazardous to Health Regulation (1988).
10. Manual handling
Participants improve their knowledge of safe manual handling procedures by discussing how to move a large heavy object.
11. Personal hygiene
In groups, participants discuss the importance of personal hygiene at work.
12. Personal safety off-site
Participants look at ways of staying safe when representing the organisation away from the workplace.
13. First aid
Participants take part in a quiz to improve their knowledge of what to do in an emergency situation.
14. Internet safety
In groups, participants discuss how to keep individuals and the organisation safe when using the Internet or e-mail at work.
15. Preventing RSI
Participants take part in a quiz to learn about how to protect themselves from ‘repetitive strain injury’ when using a keyboard.
16. Display screen equipment (DSE) safety
Participants learn the safest ways of working with display screen equipment.
17. Keeping personal belongings secure
Participants review their personal belongings and review how to keep them safe in the workplace.
18. Role model for safety
Groups of participants consider ways in which they can role model the best safety practices.
19. How could that happen?
Participants imagine a worst-case scenario, to understand the potential consequences of unsafe behaviour.
20. Compliance – individual roles
Participants identify their individual roles and responsibilities in areas of regulation and compliance, using ‘timeless advice’ as examples.
21. Compliance – reasons
Participants identify the reasons behind a regulation or working practice to understand the benefits they bring.
22. There ought to be a law
Participants consider the legislative and/or ethical laws that govern the way we work. Would they like to see other laws introduced?
SECTION TWO: RESPONSIBILITY
23. Customer confidentiality
In their groups, participants consider the simple steps that individuals can take to maintain the confidentiality of customers.
24. Community responsibility
Participants explore the ways in which we represent our organisation in the wider community. How might they get a ‘bad name’, and what could they do to put things right?
25. Responsibility to stakeholders
Participants recognise their individual responsibility to the various stakeholders in the organisation.
26. Going green
In their groups, participants review their responsibility towards the environment.
27. Fitting in with the mission
Groups of participants look at how individual roles fit into the bigger picture and relate to the mission of the organisation.
28. Understand the system
Participants use maps of flow charts to improve performance by building a better understanding of how a process works.
29. Keep it to yourself
Participants discuss ways of protecting the organisation by maintaining confidentiality.
30. Behaviour – chain reactions
In their groups, participants discuss the consequences of the wider impact of our attitudes and actions.
31. Handling abuse – telephone
Participants review the skills needed to handle verbal abuse over the telephone.
32. Handling abuse – face to face
Participants consider what skills are needed to manage abusive situations.
33. Valuing diversity
Groups of participants consider the benefits of diversity and their personal responsibility for avoiding discrimination.
34. Disability discrimination
Participants discuss how to increase their awareness of the need for equal treatment of staff and customers, regardless of disability.
35. Drug and alcohol policies
Participants explore the dangers of working under the influence of alcohol or narcotics, and develop an understanding of the policy on this.
36. Personal development
Participants consider ways of taking responsibility for their own development at work.
37. Helping others to grow
In their groups, participants consider ways in which to help the development of colleagues.
38. Preparing to learn
Participants imagine writing a course and consider taking responsibility for their formal learning.
39. Preparing for appraisal
Participants consider ways of making sure that they are prepared for appraisals.
40. Bullying
Participants think about how to avoid using behaviour that might be seen by others as bullying.
41. Tackling bullying
Participants consider personal responsibility for tackling or preventing workplace bullying.
42. Harassment
Participants review behaviours that could be seen as harassment.
43. Tackling harassment
In their groups, participants consider ways in which people can tackle harassment in the workplace.
44. Grievance
Participants understand the type of behaviour that could result in a grievance and discuss how it can be avoided.
45. Handling grievances
Participants learn about the benefits of having a system to handle grievances fairly.
46. Signs of stress
Participants learn to detect the signs of stress in themselves and others.
47. Stress management
In groups, participants examine positive ways of managing work-related stress.
48. Stress relief
Participants learn a technique to develop the art of relaxation through deep breathing.
49. Helping others who are stressed
Participants consider the possible strategies for creative use of time when computers or machinery are out of action.
50. Using downtime
Participants consider the possible strategies for creative use of time when computers or machinery are out of action.
406 pages with 178 ‘OK to copy’ pages
