Short preview

This is a video chapter of

Dealing With Difficult Situations
Meeting Management Challenges 1
Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led program guides audiences through a range of dramatic scenarios, which include personal interviews with key characters, who descr... read more
DVD style course with completion certificate only

About

Dealing With Difficult Situations

Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led program guides audiences through a range of dramatic scenarios, which include personal interviews with key characters, who describe their thoughts and feelings as the story unfolds. This is an ideal resource for any business or manager wanting greater insight into their employees and the various strategies for dealing with difficult situations.

Key Training Points:

  • Posting inappropriate information on social media websites
  • Breaches in confidentiality
  • Mistakes being covered up
  • Downturns in performance
  • Workplace bullying.
Course ID
2985C