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This item contains several different items. Purchasing this item includes all of the component items listed below.

About

When you're in a leadership position, you'll find it's inevitable that conflict will arise, therefore knowing how handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provides the guidance you need to coach others to handle conflict successfully.

When you take the time to build your skills to strengthen conflict management skills within the team, you'll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

This course bundle includes the following 5 bite sized mobile ready courses:

  1. Helping Employees Manage Conflict
    Learn how to recognize when team members need help managing conflict
  2. Help Groups Resolve Conflict
    Use a mediation process to help groups resolve existing conflict
  3. Conflict Management Expectations
    Create expectations for managing conflict
  4. Create a Conflict Management Culture
    Create a conflict management agenda item to create a conflict management culture
  5. Coaching Employees to Manage Conflict
    Provide employees a process for managing conflict with others

This is available as part of

Leading Teams
A Vado Learning Track
Vado Learning Tracks provide learners with recommended course bundles to be taken to together for an in-depth development experience. The Leading Teams Learning Track comprises the following bundles: Developing Work Relationships (7 courses) Creating Great Teamwork (5 courses) Conflict Management Sk... read more
Video Running Time (minutes)
50:00
Product Type
E-Learning
Course ID
VB-10

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

1. Helping Employees Manage Conflict
Typically, different opinions don't create a problem. More often than not, the individuals involved discuss the pros and cons of both approaches, and usually come to a compromise or can agree on the best solution. Of course, sometimes this does not happen and conflict ensues. While it is the hope of... read more
Interactive course with lessons, pre-test, and post-test
2. Help Groups Resolve Conflict
Managing conflict at work tends to be difficult for most people. Different people handle conflict in various ways, and some even do a great job with it. Yet few people, if any, seek out conflict and are happy when it occurs. What it comes down is this--conflict is hard, uncomfortable, and can halt o... read more
Interactive course with lessons, pre-test, and post-test
3. Conflict Management Expectations
Although perhaps we'd like to avoid it, conflict is a natural part of working with others. Diverse opinions, opposing needs, and different perspectives are bound to happen when working with others. This of course creates the opportunity for conflict. The challenge for everyone is to not avoid these ... read more
Interactive course with lessons, pre-test, and post-test
4. Create a Conflict Management Culture
Managing conflict and difficult situations can be challenging for many. Conflicting situations are filled with emotion, uncomfortable, and often very frustrating. Most people would prefer not to have to deal with conflict, and yet it happens. People are people. Each of us has different needs, opinio... read more
Interactive course with lessons, pre-test, and post-test
5. Coaching Employees to Manage Conflict
As with anything else, managing conflict is a skill. While it may not be natural for some, anyone can be taught some basic principles, and with practice, get better at working through conflict with others. As a manager, you can provide your employees with a process to strengthen their ability to res... read more
Interactive course with lessons, pre-test, and post-test