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Colleagues As Customers
Quality and the internal service chain
Each and every individual in your organisation is a vital link in the internal service chain - but it's often hard to get this right. With the case study examples in this video, you'll be emphasising that internal customer care is achieved through teamwork. Even with the best intentions, someone wor... read more
DVD style course with completion certificate only
Customer Service
Part of 'Communication in the Workplace' Series
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Los... read more
DVD style course with completion certificate only
Hidden Customer, The
Everybody's somebody's customer--inside or outside the organization. This video helps viewers see the big picture by illustrating how internal customer service impacts the external customer. It illustrates effective customer service between departments and shows problem-solving at work.
Inside Information
A silo-buster's guide to internal customer service
Most organisations recognise that exceptional service is vital to winning and retaining customers – but very few treat their internal customers with the same level of respect and support as they do their external customers. Those that do are stronger, more effective and more productive. The performa... read more
DVD style course with completion certificate only
Inside Job, An
Meeting internal customer needs
Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate mismanagement, and identifies how the people in those departments not dealing wi... read more
DVD style course with completion certificate only
Internal Customer Service
Defines the concept of customer service as each department treating every other department as a customer and shows how bad internal customer service between departments is bad for the organisation's relationship with its external customers. The benefits: * Greater efficiency. * Improved work environ... read more
DVD style course with completion certificate only
Managing Internal Customer Service
In this video Sophie, the manager of our fictitious organisation wants to implement a company policy of providing good internal customer service to all fellow employees. She then realises that implementing an internal customer service strategy requires a little more work than passing around some mem... read more
DVD style course with completion certificate only
Social Investment
Part of 'The Happiness Advantage'
Many people tend to keep to themselves when faced with stress. However, this is one of the worst things you can do! The best predictor of happiness is social support. Capitalizing on social relationships actually increases happiness and productivity. Social Investment will teach you how to use your ... read more
DVD style course with completion certificate only
