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A Kick In The Attitude
Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot control what goes on around us but w... read more
DVD style course with completion certificate only
Attitude Is Everything
Part of 'Just A Call Away' Series
Are your people always willing to go that extra mile for their callers? Are they totally committed when they answer the phone at going home time? Do they really listen to the needs of the customer? How often do they make (wrong) assumptions? Your people's mental approach to each caller has a huge im... read more
DVD style course with completion certificate only
Attitude: Radiating Possibility!
Every Human being is brought into the world Radiating Possibility. The trick is to keep that song going.
Ben Zander, delivers a revolutionary approach for breaking mental barriers that prevent connection with others. Ben teaches all employees, from the frontline to top executives, how to discover a vibrant world of possibility that lies beyond these barriers. In their inimitable way, Ben and his partne... read more
Attitude: Your Most Priceless Possession
This video shows the importance of staying positive in today's pressure-filled world. Attitude makes a difference in getting a job or earning a promotion. And it can greatly improve the quality of your personal and business life. Role play illustrates eight techniques to renew your positive attitude... read more
Customer Service To The Rescue
When Wilfred Jameson’s parachute fails to open, he’s in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone. You’ll be falling down laughing as the scene unfolds – and as the tension builds.Key Learning PointsThank your tea... read more
DVD style course with completion certificate only
FISH! For Leaders: Choose Your Attitude
Part of the FISH! For Leaders Series
As leaders, there are going to be days when your attitude is not what you’d like it to be. That’s understandable—you’re human. But it’s critical to remember that as a leader, your attitude has a major influence on the people around you. Their attitude will reflect the tone you are giving off.What im... read more
DVD style course with completion certificate only
The Happiness Advantage Complete Package
Happiness is not a luxury it's a mission-critical work ethic.
The Happiness Advantage training video gives you a formula for improving productivity, overcoming challenges, increasing cognitive abilities, and improving teamwork – all while improving your mindset. This comprehensive training program is based on Shawn Achor’s book, Happiness Advantage: The Seven ... read more
DVD style course with completion certificate only
If Looks Could Kill
The power of behaviour
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a customer is driven to distraction by the careless behaviour of staff at the doctor's, at the shoe shop, in the post office and at the station. In a se... read more
DVD style course with completion certificate only
Implementation Modules with Shawn Achor
Part of 'The Happiness Advantage'
The modules on the Implementation training DVD are a “must see” for everyone trying to excel in a world of increasing workloads, stress, and negativity. Everyone can try them! The Zorro Circle 7 Minutes Too many unread emails, multitasking and impossible deadlines can hijack your brain’s ability to ... read more
Innocent Success
Creating a highly stimulating and productive workplace
Innocent success provides an insight into the legendary workplace that is Fruit Towers. Members of the innocent team explain how they’ve created a highly stimulating and productive workplace. A business built on energy, clearly understood values and an environment where information flows freely. Inn... read more
Leadership: An Art of Possibility
The New Leaders Job is to SPEAK POSSIBILITY
Experience the phenomenon of Ben Zander, world-renowned conductor of the Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership in the exciting video training programme Leadership: an art of possibility, Ben and his partner Rosamund coach leaders to speak po... read more
Living the Brand
The Patagonia story
Based on the book, ‘Living the Brand’, this programme uses the sportswear brand, Patagonia to demonstrate how organisations can capture the passion of their people to create stronger relationships with customers and develop new ways of working. Learners will explore how the company has achieved this... read more
DVD style course with completion certificate only
