Creating A High Performance Workplace Series

This training package will take you through key factors and processes in creating a high performance workplace. The six videos provide a comprehensive strategy for achieving high performance through effective leadership, team-based work systems, quality customer service, the Balanced Scorecard and Key Performance Indicators (KPIs) and systems of reward and recognition. The series follows the experience of two very different Australian workplaces, each at a different stage in the process of achieving high performance - a Mobil Oil lube plant which has already achieved dramatic new levels of high performance, and Centrelink, a government agency, which is in the early stages of the process of change.

The videos include expert comment, information and analysis from staff, managers and workplace consultants.

The videos:
1.Strategies for Change
2.Success Factors for Teams
3.Successful Leadership
4.Putting Customers First
5.The Balanced Scorecard
6.Rewarding Performance