This video shows how Mobil and Centrelink are using the Balanced Scorecard to measure performance.
The Scorecard uses both financial and non-financial Key Performance Indicators. Management and staff establish KPIs for the whole organisation as well as for each level of the organisation. Introduce a Balanced Scorecard Develop and Implement KPIs Review Progress
This is available as part of
- Download Video Workbook Preview
- Video Workbook
Only preview versions of handouts can be viewed without a license.