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About
It's here - an attitude-changing program that's guaranteed to help your employees be enthusiastic about cross-selling! Designed for every employee who interacts with customers - either in person or on the phone - this 2-program series covers it all. It starts by answeirng the 2 most important questions:
* Why should I bother?
* What's in it for me?"
Part I "Changing Attitudes" puts employees in real-life situations they can relate to - in which they've been helped by others, showing cross-selling simply means people helping people.
Part II "Improving Skills" 7 role-plays show the same employees from Part I now cross-servicing their customers at the bank.
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- Topics
- Customer Service
- Banking
- Video Running Time (minutes)
- 31:00
- Product Type
- Video
- Course ID
- 133
