Giving Feedback

We give feedback day-in day-out, with our team and with our peers.

Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approach helps make the feedback process effective.

Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides realistic 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI.

Key Learning Points

• setting and sharing an agreed agenda>
• exploring and establishing facts
• making and testing hypotheses
• considering options and agreeing next steps.

Subject areas

• four part model for giving feedback
• framework of emotional intelligence competencies
• emotionally competent feedback

Who for

• managers and team leaders at all levels
• team members
• coaches and mentors
• trainers and consultants

Style

• engaging mix of four realistic dramatised examples of good and bad practice with introduction and commentary
• detailed session notes and resources for group training
• workbook for self-study and use in group sessions

Reviews

“Very professional and convincing - it makes an excellent accompaniment to a larger programme of training on EI.” - (Keith Taylor, Land Registry)

‘I enjoyed the video and feel it is a realistic depiction of the sorts of conversations - good and bad - that go on’ - (Celia Clark, oup)

‘I liked the realistic scenes and storylines. The general set-up of the DVD was good and quality very good. Excellent facilitator's guide' - (Martin Brown, Woodside Associates)

’A measured product that illustrates the framework of emotional intelligence competencies with great clarity. Even the most high-handed manager would have a clear idea of what constitutes emotionally competent feedback by the end of a session. Better value handouts than many such packs. Value for Money' - (Training & Coaching Today)