Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol’s leadership an communication style.
Marcus is pleased to invite open feedback. Carol enjoys a unique opportunity to give some feedback to her managers. She is excited at the prospect of pointing out some of their shortcomings. And when Carol gives feedback to her nemesis, Serena, she doesn’t hold back on criticism and attitude. Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback that is not all good news.
Key Learning Points
“Great managers seek feedback and are open to change. Give your manager feedback to help them improve.”
GIVE EFFECTIVE FEEDBACK TO MANAGERS
Don'taccept situations that are not working
INSTEAD: Offer suggestions for positive change
Don'tavoid giving your manager feedback
INSTEAD: Give positive and constructive feedback
Don'tbe vague or emotional
INSTEAD: Provide specific factual examples
Don'tgive up if nothing changes
INSTEAD: Explain concerns and agree on actions
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