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  • Learn the subtle art of reading facial expressions and understand how our emotions are passed from one person to another almost like the common cold.
  • Learn how "feel good" chemicals in the brain help you sync up with others and encourage rapport.

A key (and very funny) scene in the film shows how emotions play out below the surface when the actors reveal their true feelings directly into the camera, while acting like nothing is wrong with the other characters in the scene.

In another scenario we see how a salesman can lose a potential customer by mis-reading her facial expressions.

A very good film for applying the basics of both emotional and social intelligence into the real world of work.

This is available as part of

Emotional Intelligence Series
Three new videos on Emotional Intelligence with Daniel Goleman. Video 1: Understanding Emotional Intelligence Video 2: Demonstrating Emotional Intelligence Video 3: Emotinal Intelligence & Optimal Performance
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Leaders Powerpoint
Participants Handout

Only preview versions of handouts can be viewed without a license.