Customer Service Basics

Individuals build the skills required to deliver excellent customer service and build customer loyalty.

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This item contains several different items. Purchasing this item includes all of the component items listed below.

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About

Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it's great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service.

The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

This course bundle includes the following 7 bite sized mobile ready courses:

  1. Building Customer Rapport
    Build your skills to perform essential customer rapport building actions
  2. Listening to Your Customers
    Learn how to effectively listen to your customers to meet their individual needs
  3. Developing Your Customer Focus
    Identify the actions you will take to strengthen customer loyalty
  4. Customer Service Over the Phone
    Implement the requirements to delivering great customer service over the phone
  5. Internal Customer Service
    Create a plan for how you will deliver great customer service
  6. Serving Customers in the Field
    Discover what is required to positively serve your customers in the field
  7. Customer Service Confrontation and Conflict
    Learn how to effectively manage difficult customer situations

This is available as part of

Customer Service
A Vado Learning Track
Vado Learning Tracks provide learners with recommended course bundles to be taken to together for an in-depth development experience. The Customer Service Learning Track comprises the following bundles:  Customer Service Basics (7 courses)  Customer Service Management (8 courses)
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Video Running Time (minutes)
70:00
Product Type
E-Learning
Course ID
VB-13

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

1. Building Customer Rapport
No matter what product or service you may offer, our role in the company is to support and serve our customers, and one of the best ways to deliver excellent customer service is by building relationships with our customers. In this course you will learn what creates great rapport with others, as wel... read more
Interactive course with lessons, pre-test, and post-test
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2. Listening to Your Customers
Communication is an essential skill for anyone to have, and listening is an essential component of communication. When we listen well to others, we hear what was said and get key information. We show the person that he or she is valuable, and that what the person has to say is important. Of course, ... read more
Interactive course with lessons, pre-test, and post-test
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3. Developing Your Customer Focus
The experience a customer has when interacting with you makes a difference. When you interact with a customer, you represent not only yourself, but also the company and it's products or services. The experience the person has with you, in large part, helps shape the opinion the customer has about th... read more
Interactive course with lessons, pre-test, and post-test
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4. Customer Service Over the Phone
Great customer phone support has a positive impact on customer satisfaction and long-term customer retention. Customer service representatives who implement what's required to promote a positive brand image and exceed customer expectations, experience greater professional success within the company,... read more
Interactive course with lessons, pre-test, and post-test
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5. Internal Customer Service
Providing good customer service is not only important for external customers, but for internal co-workers as well. It is certainly true that a huge factor in being able to deliver outstanding external customer service is great internal customer service. This is because everyone within your organizat... read more
Interactive course with lessons, pre-test, and post-test
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6. Serving Customers in the Field
Positive interactions with customers in the field lead to customer referrals, and thus an increase in revenue, as well as a great company brand. When customers have negative field service experiences it significantly impacts the company's perception and can lead to the loss of customers and revenue.... read more
Interactive course with lessons, pre-test, and post-test
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7. Customer Service Confrontation and Conflict
In business, conflict is inevitable. However, if mismanaged or ignored, conflict can become bad for business. If you don't adequately address and resolve conflict with customers, it can negatively impact customer retention, loyalty and brand awareness. So, how do you handle angry and confrontational... read more
Interactive course with lessons, pre-test, and post-test
View details