Stay Interview Toolkit

A Manager's Guide to Keeping the Best and Brightest

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The Power of Stay Interviews
Research shows that voluntary quits are approaching historic highs, while Gallup reports employee engagement has flat-lined over the past 15 years. Low employee engagement and high employee turnover is COSTLY. We have the solution: Stay Interviews.

Stay Interviews are one-on-one meetings between leaders and their newly-hired and continuing employees to improve engagement and retention. Stay Interviews succeed because:

  1. They provide information that is always current
  2. They build trust between each manager and employee
  3. They address the absolute most important issues for each individual employe
  4. They put managers in the solution seat (versus HR) because the primary reason employees leave is failure to trust their direct manager

This set of courses is designed for Human Resources, Training and Development and Line Leaders. This toolkit builds the skills leaders and managers need to successful conduct Stay Interviews with their employees and build a successful Stay Plan.

Vado partnered with C-Suite Analytics and the best-selling author, Dick Finnegan, to create 12 bite sized e-learning courses that build the skills needed to have meaningful Stay Interviews with employees to increase employee engagement and reduce turnover.

Stay Interview E-Learning Course List:

1.  Introduction to the Stay Interview
2.  Preparing to Conduct Stay Interviews
3.  Essential Stay Interview Skill #1: Listening
4.  Essential Stay Interview Skill #2: Take Notes
5.  Essential Stay Interview Skill #3: Probing
6.  Essential Stay Interview Skill #4: Taking Responsibility 
7.  Managing the Stay Interview
8.  Developing a Stay Plan
9.  Closing and Moving Forward
10.  Avoiding Stay Interview Preparation Traps
11.  Avoiding Stay Interview Meeting Traps
12.  Avoiding Stay Interview Post Interview Traps

Dick Finnegan, C-Suite Analytics founder, authored, The Power of Stay Interviews and The Stay Interview. The first book is the most top-selling book in the history for the Society for Human Resources Management (SHRM). The second book is a manager's guide, being published by AMACOM in 20+ languages and an audio book.

Video Running Time (minutes)
120:00
Product Type
E-Learning
Course ID
VB-40

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

1. Introduction to the Stay Interview
As one-on-one meetings between leaders and both newly hired and continuing employees, Stay Interviews reinforce good relationships, forge new ones, and help repair those that are strained. On that small foundation great companies are built. This course will introduce the Stay Interview, which are st... read more
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2. Preparing to Conduct Stay Interviews
The best way to ensure you conduct a successful Stay Interview is to prepare beforehand. You can't just wing it and see what happens. In fact, that may even be counterproductive because it suggests to your employees that you have better things to do, that you don't care about the outcomes, and that ... read more
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3. Essential Stay Interview Skill #1: Listening
Listening is one of the most important skills you can have, and it's essential when communicating with employees. How well you listen significantly impacts your employees, their overall work experience, and performance. Listening is key for Stay Interviews. This course will help you strengthen your ... read more
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4. Essential Stay Interview Skill #2: Take Notes
Taking notes is essential for conducting effective Stay Interviews because they help you capture all of the key information discussed, create a record of the conversation for reference when you develop your stay plan, and show your employees that their opinions are important. This course will show y... read more
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5. Essential Stay Interview Skill #3: Probing
Probing requires you to connect many dots, to listen carefully to widely related comments, and then to identify the additional one or two pieces of information that complete the picture in your employee's mind and also your own. In other words, great probing leads to fresh discovery. Probing is an e... read more
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6. Essential Stay Interview Skill #4: Taking Responsibility
Most executives would say their primary role is to keep the company profitable and grow the company in the future. Managers and employees, though, might think differently, that the main job is providing top services to customers and employees. The difference in these perceptions often causes gaps in... read more
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7. Managing the Stay Interview
During your Stay Interviews you will want to stay focused on digging for information that will help you build the best possible stay plans. So your ultimate goal is to create a discovery experience for you and your employee to uncover those missing, not-before-discussed things you can address that w... read more
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8. Developing a Stay Plan
Having listened, probed, and gathered information, now is your time to develop a stay plan with your employee. The resulting stay plan will include the actions you and your employee identify to increase that person's engagement and retention. This course will outline what you need to do to develop a... read more
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9. Closing and Forecasting
Having concluded your Stay Interview, it's time to close the conversation and forecast retention risk. This course will teach you how best to close the conversation in a way that creates mutual understanding for what has been discussed, as well as who will do what after the conversation. This is an ... read more
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10. Avoiding Stay Interview Preparation Traps
While Stay Interviews so far look easy and simple, please know that conducting Stay Interviews ineffectively will hurt your team's productivity more than help it. So it's important you avoid the Stay Interview traps. This course will focus on the traps that can occur when you are preparing for your ... read more
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11. Avoiding Stay Interview Meeting Traps
While Stay Interviews so far look easy and simple, please know that conducting Stay Interviews ineffectively will hurt your team's productivity more than help it. So it's important you avoid the Stay Interview traps. This course will focus on the traps that can occur when you are conducting your Sta... read more
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12. Avoiding Stay Interview Post Interview Traps
While Stay Interviews so far look easy and simple, please know that conducting Stay Interviews ineffectively will hurt your team's productivity more than help it. So it's important you avoid the Stay Interview traps. This course will focus the traps we can fall into after our Stay Interview meeting ... read more
Interactive course with lessons, pre-test, and post-test
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