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ACT Fair! Effective Discipline
How to carry out effective discipline
Use this DVD-based training programme to equip your managers with the skills and knowledge they need to carry out effective disciplinary interviews. The ACT FAIR approach to dealing with discipline illustrated in the drama video shows managers how to conduct informal disciplinary interviews that hav... read more
DVD style course with completion certificate only
Appraisal Interview, The
A remake of the best seller with lessons for BOTH parties in the appraisal.
'That was it the whole way through him going down the list telling me what I'd done wrong. And I just didn't feel I could say anything about what I was feeling.' This quote from Tony after his appraisal is probably only too familiar to many of us. An interview like this, that brings back memories of... read more
Featured Course DVD style course with completion certificate only
Appraisal Skills
A perfect introduction for anyone who has not delivered an appraisal before. Covers entire appraisal process from planning and preparation, through conducting the interview itself, to agreeing action. It focuses particularly upon: * The benefits of structuring the interview in a purposeful way. * Th... read more
DVD style course with completion certificate only
Balanced Scorecard, The
Part of 'Creating A High Performance Workplace' Series
This video shows how Mobil and Centrelink are using the Balanced Scorecard to measure performance. The Scorecard uses both financial and non-financial Key Performance Indicators. Management and staff establish KPIs for the whole organisation as well as for each level of the organisation. Introduce a... read more
DVD style course with completion certificate only
Dreaded Appraisal, The
Both sides of the appraisal interview
This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. The programme is highly watchable and illustrates some typical problems managers and team leaders are likely to face in their interviews. Then it demonstrates how to turn the interview into ... read more
DVD style course with completion certificate only
Effective Performance Appraisals
Leading a performance appraisal can be difficult and depressing, or dynamic and positive. Your attitude, planning and approach will make the difference. Key points:* Establish a conducive and productive atmosphere* Maintain positive communication about work performance versus expectations* Help empl... read more
Empowering Appraisals
The complete appraisals package
The annual appraisal (or annual review) is an opportunity for managers to assess their team's performance and tackle areas that need improvement in the year ahead. This comprehensive appraisal package contains everything you need to start, run or improve a company appraisal system. The main programm... read more
DVD style course with completion certificate only
Good Question
Help your people find out what they need to know
You'll be taking steps to avoid incorrect and incomplete information with this training video. It shows how to use effective questioning skills to improve understanding. So it has a wide range of applications from training sessions or formal interviews through to everyday team working and problem-so... read more
DVD style course with completion certificate only
High Performance Hiring
The key to high performance is hiring the right people. This fast-paced program illustrates interviewing techniques, plus outlines all the major steps in a successful hiring effort. Lively interviews are interspersed with realistic role play situations.
How Am I Doing?
The perfect appraisal
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such interviews can have the very opposite effect. In this engaging drama, three inept managers show how an appraisal interview shou... read more
DVD style course with completion certificate only
Judging Talent
Program Highlights What hiring tools are the best predictors of job performance? How gut instincts and flawed memories bias evaluations. Critical features of successful appraisal systems. Our ability to accurately judge talent is hampered by unconscious and subjective distractions. Hiring decisions ... read more
Leading Positive Change
Part of 'The Happiness Advantage'
Leading Positive Change is the perfect tool for leaders! Recognizing employees is the most important way to get them to enjoy their job. Praise is essential, but it is often misused. Shawn teaches us how to spread the Happiness Advantage to others using a few simple techniques. We often praise the r... read more
DVD style course with completion certificate only