It's Personal - For the Customer and For You

A motivational video for anyone in direct contact with customers. We’ve teamed up again with Rick Stein and his team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the key issues for team leaders and give advice on ‘difficult’ customers.

Subject areas
 customer service training
 management development
 induction and personal development

Key Learning Points
 having the right attitude
 knowing your business
 communicating positively
 taking responsibility
 learning from experience

Who for
 anyone in contact with customers - face-to-face or on the phone
 managers and team leaders

Style
 stimulating case study
 key training messages organised in subject sections
 additional video for team leaders on managing customer service
 additional video on handling difficult customers

Contents
 It's Personal - for the customer and for you (main programme - 20 mins)
 It’s Personal - for the organisation too (11 mins)
 It’s Personal - but don’t take it personally! (5 mins)

Reviews
‘As good as his Cornish pasties and that says a great deal!’- (Brian Cain: Derbyshire Police)

‘I think this is a fantastic product'- (Angela McQueen: Balmoral Hotel)

‘We were impressed with the video and the interpersonal skills and working relationships it portrayed’- (Lorraine Parker, Barclays University Library)