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Thousands of organizations have tried to change. A few have succeeded. What do they know that others don't? What are the steps to take and the pitfalls to avoid? Dr. Gerald Ross shows you how you can effect the organization-wide cultural changes necessary to make the quantum leap from product focus to customer focus, drawing from successfully companies such as Delta, Unisys and DuPont.
Topics
Change
Organizational Development
Video Running Time (minutes)
18:00
Featured Talent
Dr. Gerald Ross
Product Type
Video
Course ID
432