Short preview
Log in or register for the full version
About
This is available as part of
Difficult People and Situations Series
A series of 4 outstanding dramatized videos - a must for every business! Excellent case studies to help develop effective communication and leadership skills. Covers: Open communication, conflict resolution, and teamwork. Leadership, feedback and problem solving
-
- Topics
- Conflict / Difficult People
- Selling Skills
- Leadership
- Year of Release
- 2009
- Video Running Time (minutes)
- 14:00
- Product Type
- Video
- Course ID
- DIFF03
Workbook with activities and handouts.
Handouts
- Description
- Leaders Workbook
Only preview versions of handouts can be viewed without a license.
Related Courses
Damage Control
E-Learning Version Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.
New Release
Interactive course with lessons, pre-test, and post-test
