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About
One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have to work out what the customer needs.
This is available as part of
Hotlines Phone Skills Series
A Call Skills Edutainment Package of 12 videos.
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
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- Topics
- Communication Skills
- Conflict / Difficult People
- Selling Skills
- Year of Release
- 2000
- Video Running Time (minutes)
- 12:00
- Product Type
- Video
- Course ID
- HL08
Self-paced Workbook
Handouts
- Description
- Workbook
Only preview versions of handouts can be viewed without a license.
