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About

When customers are angry it is important to deal with them effectively and professionally.

This is available as part of

Hotlines Phone Skills Series
A Call Skills Edutainment Package of 12 videos.
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
Topics
Communication Skills
Conflict / Difficult People
Selling Skills
Year of Release
2000
Video Running Time (minutes)
14:55
Product Type
Video
Course ID
HL09

Self-paced Workbook

Handouts

Description
Workbook

Only preview versions of handouts can be viewed without a license.