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Awesome!
Part 1 - A New Generation @ WorkPart 2 - Engaging Gen YOverviewWhat makes Generation Y different? What experiences have influenced their attitudes, values and work styles? What do they need to be successful at work? How can organizations engage and inspire them to maximize their impact and productiv... read more
New Release
DVD style course with completion certificate only
How To Lose Customers Without Really Trying
Keeping the customer satisfied
Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressive behaviour, by being patronising or superior, or defensive behaviour,... read more
DVD style course with completion certificate only
Induction Toolkit, The
The complete guide to designing and implementing induction programmes
The Induction Toolkit will help you meet the challenge of ensuring that new staff get into action, get properly involved and committed fast. Make them feel comfortable in the new job. And confident. The pay-off is both immediate and long lasting. Many organisations are poor at induction.This toolkit... read more
Managing Age Diversity
This legislation will have an impact on every aspect of HR. Consequently every HR department should be undertaking a careful review of all their employment policies and procedures to ensure that there is no hidden age discrimination. Every single member of staff also needs to be made aware of the l... read more
Onboarding
A Vado Learning Track
Vado Learning Tracks provide learners with recommended course bundles to be taken to together for an in-depth development experience. The OnboardingLearning Track comprises the following bundles: Onboarding New Employees (18 courses) Starting a New Job (7 courses)
War for Talent, The
How to recognise, attract, develop and retain Key People
Spotting and nurturing talent is the best investment you can make Define high talent potential and put practical processes in place to attract, motivate, retain and reward key individuals Encourage your people to constantly give of their best at work This pack is divided into three sections: 1. ... read more
You'll Soon Get the Hang Of It
The techniques of one-to-one training
This highly watchable programme on the techniques of one-to-one training, written and presented by Hugh Laurie, looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios — in a warehouse, an office, a hotel and even a dent... read more
DVD style course with completion certificate only
