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Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gives them tips on smiling and positive facial expressions. When the clients complain about Mana’s presentation, Carol agrees and puts her down then coaches her - all in front of the important clients. They are unimpressed and leave.

Carol is showing some important clients through the office and notices that team members Michael and Wendy are being cold and unwelcoming. Mana comes to greet these clients as Carol struggles with the pronunciation of names. Mana gives a vague explanation of what the clients will be doing. Carol takes an opportunity to school Wendy on her greeting skills and Michael on the lack of warmth in his facial expressions and body language. Mana leaves the clients unfulfilled while Carol admonishes her in front of these important people at the same time giving her tips to improve. Meanwhile the clients are embarrassed and leave as Mana and Carol argue in front of them. 

  Key Learning Points

 

“Joke about lack of professionalism in others. But don’t forget to look in the mirror.”

MAKE A POSITIVE IMPRESSION

Don’tignore people
INSTEAD: Make everyone welcome

Don’tbe vague
INSTEAD: Demonstrate expertise

Don’tbehave rudely
INSTEAD: Always be professional

Don’tmiss opportunities
INSTEAD: Build ongoing relationships

 

This is available as part of

Cutting Edge Communication Comedy Series - 80 lessons
Laugh and Learn with the latest comedy based training package
COMEDY MAKES LEARNING FUNThis comedy business series completed in 2016 was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 30 new title... read more
Topics
Assertiveness / Confidence
Career / Job Interviews
Communication Skills
Service / Sales
Year of Release
2011
Video Running Time (minutes)
6:00
Product Type
Video
Course ID
CEC01

Handouts

Description
Leaders Guide
PowerPoint Slides

Only preview versions of handouts can be viewed without a license.