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Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apologizing and learn the simple dos and don'ts. Includes a special section on forgiveness!

This is available as part of

Take Away Training Series
A Set of 117 videos Designed for learning resource and open learning centres as well as for managers' self-development.
Professional development topics for staff and managers. Take Away Training features business psychologists Eve Ash and Peter Quarry who provide useful techniques, clear advice and excellent ideas on key workplace issues. These best selling interview style programs are ideal for learning libraries, t... read more
Topics
Communication Skills
Selling Skills
Year of Release
2007
Video Running Time (minutes)
18:00
Featured Talent
Eve Ash
Peter Quarry
Product Type
Video
Course ID
TAT100