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This item contains several different items. Purchasing this item includes all of the component items listed below.

About

Professional development topics for staff and managers.

Take Away Training features business psychologists Eve Ash and Peter Quarry who provide useful techniques, clear advice and excellent ideas on key workplace issues. These best selling interview style programs are ideal for learning libraries, training sessions, intranets, streaming licenses and managers' own DVD resources.
 
Year of Release
2008
Length
A Set of 117 videos
Product Type
Video
Course ID
TATSET

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

The New Supervisor
Part of 'Take Away Training' Series
Discover the challenges and opportunities awaiting the newly appointed supervisor.
DVD style course with completion certificate only
Supervisory Styles
Part of 'Take Away Training' Series
Learn to choose the right style of supervision for the right situation.
DVD style course with completion certificate only
Stress Management
Part of 'Take Away Training' series
Minimise stress and become more calm in stressful situations.
DVD style course with completion certificate only
Time Management
Part of 'Take Away Training' series
Discover ways to solve time management problems and manage your time effectively.
DVD style course with completion certificate only
Public Speaking with Confidence
Part of 'Take Away Training' Series
Discover techniques to cope with nerves and make presentations interesting.
DVD style course with completion certificate only
Positive Thinking
Part of 'Take Away Training' series
This video encourages everyone to be optimistic and think positively.
DVD style course with completion certificate only
Managing Performance
Part of 'Take Away Training' Series
Practical advice explaining the steps to successful performance management.
DVD style course with completion certificate only
Career Planning
Part of 'Take Away Training' series
A motivating video covering the practical steps for planning career strategies.
DVD style course with completion certificate only
Giving Personal Feedback
Part of 'Take Away Training' Series
Learn how to give feedback so that it gets the results you want.
DVD style course with completion certificate only
Managing Upwards
Part of 'Take Away Training' Series
Gain the skills for getting feedback and asking for help from your manager.
DVD style course with completion certificate only
The Psychology of Saying Sorry
Part of 'Take Away Training' series
Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apologizing and learn the simple dos and don'ts. Includes a special section on forgiveness!
DVD style course with completion certificate only
Understanding & Dealing with Depression
Part of 'Take Away Training' series
Depression is a growing problem affecting many people. This important program explains depression, its symptoms and causes and what to do if you, or someone you know, suffers from it.
DVD style course with completion certificate only
10 Steps to Flawless Appraisal Interviews
Part of 'Take Away Training' Series
Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical tips on how to conduct an appraisal interview to achieve positive and useful outcomes that will benefit the employee and whole organisation.
DVD style course with completion certificate only
6 Ways to Prevent Sloppy Work
Part of 'Take Away Training' Series
In this program, Psychologists Eve Ash and Peter Quarry, discuss why some sta­ff deliver substandard work and o­ffer practical solutions for managers to overcome the issue. Examples of sloppy work can include: slow or late completion of tasks, mistakes, taking shortcuts that can lead to safety, qual... read more
DVD style course with completion certificate only
9 Essentials for Exit Interviews
Part of 'Take Away Training' Series
Exit interviews provide an excellent opportunity to uncover staff­ satisfaction problems and implement positive changes for remaining and future employees. It is critical to understand why an employee leaves and to document feedback regarding leadership styles and other workplace issues.Psychologist... read more
DVD style course with completion certificate only
Conducting Successful Discipline Interviews
Part of 'Take Away Training' Series
Many managers are confused by the di­fference between a discipline interview and a counselling or coaching session. Psychologist Peter Quarry explains the purpose of a discipline interview, when to conduct one and the involved practicalities. This program covers progressive disciplining, the role of... read more
DVD style course with completion certificate only
How to Mentor
Part of 'Take Away Training' Series
In this program, Psychologists Eve Ash and Peter Quarry, discuss strategies for successful mentoring. The role of a mentor is different from that of a supervisor or coach and without this specific understanding a mentor may end up micromanaging, rather than advising.This program presents two role pl... read more
DVD style course with completion certificate only
How to Survive Email Overload
Part of 'Take Away Training' Series
Psychologist Eve Ash knows people are stressed, overloaded and drowning with the number of emails they receive. Eve says times for accessing emails should be controlled to overcome the addiction of receiving email on-tap anywhere anytime. How to Survive Email Overload PDF worksheet.
DVD style course with completion certificate only
Overcoming Personal Barriers to Diversity
Part of 'Take Away Training' Series
Just about every organisation is interested in diversity and has introduced policies and programs that support diversity. However, implementing real change and an inclusive culture often boils down to the individual, their values and their perceptions of stereotypes. In this program, Psychologists E... read more
DVD style course with completion certificate only
The Art of Behavioural Interviewing
Part of 'Take Away Training' Series
Research shows behavioural interviewing is five times more successful in choosing the right candidate for a job, over more traditional interviewing techniques. Psychologist Peter Quarry explains behavioural interviewing and gives many examples of how to do it in a real situation.
DVD style course with completion certificate only
Consulting Skills for Professionals
Part of 'Take Away Training' Series
Gain practical advice for internal and external consulting.
DVD style course with completion certificate only
10 Healthy Work Habits
Part of 'Take Away Training' Series
Being healthy has a positive influence on energy and work performance. Psychologist Peter Quarry gives 10 practical strategies for being healthy at work
DVD style course with completion certificate only
Dealing with Manipulative People
Part of 'Take Away Training' Series
Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psychologist, Peter Quarry, explains reactions to manipulation. He suggests the need to talk to others and offers practical strategies for managing manipulation.
DVD style course with completion certificate only
Handling the Difficult Customer
Part of 'Take Away Training' Series
In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quarry explains that we need to understand why they are being difficult and explore alternative ways to effectively deal with them.
DVD style course with completion certificate only
How to Develop Your People
Part of 'Take Away Training' Series
Everyone needs a development plan with career goals, reviewed regularly. Psychologist Eve Ash provides some useful guidelines for developing people e.g. new supervisors, high achievers, and virtual staff. In this program, Eve outlines practical tips, classic mistakes and the four steps for developin... read more
DVD style course with completion certificate only
Managing Boundaries
Part of 'Take Away Training' Series
One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundaries. Boundaries help define ourselves and protect us. Psychologist Peter Quarry provides invaluable insights into understanding our boundaries and how we can manage them in the workpl... read more
DVD style course with completion certificate only
Negotiating with Suppliers
Part of 'Take Away Training' Series
Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be factual, clear, fast and persistent and avoid common mistakes. She offers practical tips and five steps to negotiate with new and existing suppliers.
DVD style course with completion certificate only
Regaining Control of Your Day
Part of 'Take Away Training' Series
Many people today feel out of control, stressed and don't know how to regain control of their day. They become fixated on their internal thoughts about overload. Eve Ash, psychologist, provides the mindset strategy and a simple ABCDEFG formula.Regain control of your internal thoughts. Establish a su... read more
DVD style course with completion certificate only
Setting Agendas and Taking Minutes
Part of 'Take Away Training' Series
Meetings are often not productive - too many people don't need to be there, don't know why they are there, and once there don't take agreed actions. In this program Eve Ash, psychologist provides helpful tips for setting agendas taking minutes.
DVD style course with completion certificate only
Developing a Training Plan
Part of 'Take Away Training' Series
Learn how to plan appropriate training activities.
DVD style course with completion certificate only
Designing & Delivering a Training Session
Part of 'Take Away Training' Series
Learn the principles to design an enjoyable and effective training session.
DVD style course with completion certificate only
Conducting Training Activities
Part of 'Take Away Training' Series
Improve training sessions using case studies and role plays to ensure quality learning.
DVD style course with completion certificate only
Leading Group Discussions
Part of 'Take Away Training' Series
A popular video with practical tips on successful techniques for leading group discussions.
DVD style course with completion certificate only
Facilitation Skills
Part of 'Take Away Training' Series
Practical suggestions for structuring meetings and leading discussions.
DVD style course with completion certificate only
Controlling Meetings
Part of 'Take Away Training' Series
Learn to control agendas, time, participation and difficult people in meetings.
DVD style course with completion certificate only
Conflict within Teams
Part of 'Take Away Training' Series
Learn skills to identify and resolve conflict between team members.
DVD style course with completion certificate only
Coping with Change
Part of 'Take Away Training' Series
Discover strategies and ideas to successfully cope with change.
DVD style course with completion certificate only
Coping with Retrenchment
Part of 'Take Away Training' Series
Learn strategies to cope with emotional reactions and to stay motivated.
DVD style course with completion certificate only
Dealing with Difficult People
Part of 'Take Away Training' series
Develop techniques to handle angry, abusive or uncooperative people.
DVD style course with completion certificate only
Handling Complaints
Part of 'Take Away Training' Series
Resolve problems and gain positive outcomes from difficult situations.
DVD style course with completion certificate only
Overcoming Harassment
Part of 'Take Away Training' Series
Learn simple techniques for dealing with harassment and changing the situation.
DVD style course with completion certificate only
Coaching
Part of 'Take Away Training' Series
Assess when to use coaching to improve performance, confidence and motivation.
DVD style course with completion certificate only
Counselling Poor Performers
Part of 'Take Away Training' Series
Use a six-step approach to help staff improve their standard of work.
DVD style course with completion certificate only
Delegating and Prioritising
Part of 'Take Away Training' Series
Learn techniques for setting priorities and delegating effectively.
DVD style course with completion certificate only
Leadership
Part of 'Take Away Training' Series
Learn the characteristics of effective leaders and the behaviour required in today's workplaces.
DVD style course with completion certificate only
Selection Techniques
Part of 'Take Away Training' Series
Discover exciting new ways to assess job applicants and select the best person.
DVD style course with completion certificate only
Balancing Work & Private Life
Part of 'Take Away Training' series
Discover helpful strategies and ideas to regain and maintain your balance.
DVD style course with completion certificate only
Energy and Enthusiasm
Part of 'Take Away Training' series
Gain an edge by developing high levels of energy and enthusiasm.
DVD style course with completion certificate only
Going for a Job Interview
Part of 'Take Away Training' series
Learn simple strategies for making a strong impression at job interviews.
DVD style course with completion certificate only
Problem Solving and Initiative
Part of 'Take Away Training' series
Learn about developing initiative and becoming more productive in finding solutions.
DVD style course with completion certificate only
Self Empowerment
Part of 'Take Away Training' series
Empower yourself and develop assertive communication skills where needed.
DVD style course with completion certificate only
360 Degree Feedback
Part of 'Take Away Training' series
Learn how 360 degree feedback works and how you can improve with feedback from others.
DVD style course with completion certificate only
Business Etiquette
Part of 'Take Away Training' series
Learn how business etiquette can improve your dealings in all aspects of your business.
DVD style course with completion certificate only
Learning to Learn
Part of 'Take Away Training' series
Learn how to become motivated to develop yourself to learn more information faster.
Listening
Part of 'Take Away Training' series
Find out common listening mistakes and how to really hear what people are saying.
DVD style course with completion certificate only
Mentoring
Part of 'Take Away Training' series
Learn the essential skills required by both mentors and proteges.
DVD style course with completion certificate only
Preparing for your Appraisal
Part of 'Take Away Training' series
Evaluate your performance to ensure you get what you want out of the interview.
DVD style course with completion certificate only
The Spirit of Service
Part of 'Take Away Training' series
Learn behaviours that internal and external customers love, so you deliver excellent service.
DVD style course with completion certificate only
10 Point Checklist Before Delivering Training
Part of 'Take Away Training' series
Avoid mistakes, anticipate problems and get organised so you feel confident and your session runs smoothly.
DVD style course with completion certificate only
Common Facilitation Mistakes
Part of 'Take Away Training' series
Learn to lead group discussions, ensure productive contributions, manage group dynamics and achieve planned outcomes.
DVD style course with completion certificate only
Decision Making in Groups
Part of 'Take Away Training' series
Learn the six most effective ways to make decisions. Prepare for team, task force, quality group or committee meetings.
DVD style course with completion certificate only
Difficult Presentations Made Easy
Part of 'Take Away Training' series
Learn practical ways to deal with the five most difficult situations. Suited to sales, training, change or project managers.
DVD style course with completion certificate only
Getting The Most out of Training
Part of 'Take Away Training' series
Learn to take more personal responsibility for maximised learning. Motivates those about to engage in a training activity.
DVD style course with completion certificate only
Making Teams Work Brilliantly
Part of 'Take Away Training' series
Learn how to set clear directions, facilitate open communication, provide sound leadership and develop cooperation.
DVD style course with completion certificate only
Understanding Group Dynamics
Part of 'Take Away Training' series
Learn to recognise dynamics and intervene to improve productivity. For all team leaders, chairpersons and facilitators.
DVD style course with completion certificate only
10 Essential Reception Skills
Part of 'Take Away Training' series
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors.Essential viewing for job seekers and recruiters.
DVD style course with completion certificate only
10 Essentials for Successful Induction
Part of 'Take Away Training' Series
Ensure that new people gain the best impression of your group and their job by delivering the ten induction essentials.
DVD style course with completion certificate only
6 Ways to Resolve Conflict
Part of 'Take Away Training' series
Learn six practical techniques to resolve conflict in the workplace and achieve effective results.
DVD style course with completion certificate only
Eliminating Workplace Bullying
Part of 'Take Away Training' series
Develop an organisational policy that helps victims as well as those with bullying behaviour to recognise and resolve the problem.
DVD style course with completion certificate only
Evaluate Anything
Part of 'Take Away Training' series
Learn practical techniques for evaluating programs, projects, output or attitude to achieve business success.
DVD style course with completion certificate only
Learning from Mistakes
Part of 'Take Away Training' series
Discover a simple three-step process for learning from mistakes and how to embed it into the culture of your organisation.
DVD style course with completion certificate only
Moving into E-Learning
Part of 'Take Away Training Silver' series
E-learning is the next big application in the digital world. Find out the latest trends and why many strategies fail.
DVD style course with completion certificate only
10 Point Checklist for Briefing a Consultant
Part of 'Take Away Training' series
Get the most out of consultants by following a simple, yet powerful briefing checklist.
DVD style course with completion certificate only
Increasing Motivation at Work
Part of 'Take Away Training Silver' series
Learn simple, realistic techniques to deal with common motivational issues like boredom, tiredness or burnout.
DVD style course with completion certificate only
Management Mastery Checklist
Part of 'Take Away Training' series
Discover what staff say about their managers and how you rate on an eight point checklist. Improve your rating.
DVD style course with completion certificate only
Managing a Mature Age Workforce
Part of 'Take Away Training' series
What is the impact of the decline of the 'baby boomers' in workplaces? Learn why companies must retain these workers.
DVD style course with completion certificate only
Project Management Success Factors
Part of 'Take Away Training' series
Explore five essential factors to ensure projects are completed on time, within budget and to agreed specifications.
DVD style course with completion certificate only
Reducing Absenteeism
Part of 'Take Away Training Silver' series
Understand the impact of absenteeism. Implement a policy, an education program and specific strategies to reduce it.
DVD style course with completion certificate only
The Changing Role of Managers
Part of 'Take Away Training Silver' series
Learn why managers have moved from 'cop' to 'coach'. Discover the six key ways to ensure a happy and productive team.
DVD style course with completion certificate only
10 Essential Interviewing Skills
Part of 'Take Away Training' series
Establish facts and make quality judgements for recruitment, accident investigation or market research interviews.
DVD style course with completion certificate only
7 Steps to Improving Communication
Part of 'Take Away Training' series
Learn a simple, effective seven-step blueprint that can immediately improve communication skills.
DVD style course with completion certificate only
Dealing with Abusive & Threatening Calls
Part of 'Take Away Training' series
Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally.
DVD style course with completion certificate only
Essential Counselling Skills
Part of 'Take Away Training Silver' series
Learn the three main types of counselling skills and how to develop them to increase interpersonal effectiveness.
DVD style course with completion certificate only
How to Sell A New Idea
Part of 'Take Away Training Silver' series
Learn ten easy steps to present new ideas successfully to teams, managers, clients, media or investors.
DVD style course with completion certificate only
Sales and Service Turn-offs
Part of 'Take Away Training Silver' series
Identify the ten core principles of excellent service and what typically turns customers off.
DVD style course with completion certificate only
The Power of Empathy
Part of 'Take Away Training Silver' series
Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotional people.
DVD style course with completion certificate only
5 Steps to High Self esteem
Part of 'Take Away Training ' series
Learn five practical ways to improve self esteem and significantly improve productivity now.
DVD style course with completion certificate only
Be Careful With Email
Part of 'Take Away Training' series
Avoid legal and other dangers, and increase email professionalism. Learn the main 'email sins'.
DVD style course with completion certificate only
Developing Assertiveness Skills
Part of 'Take Away Training' series
Deal with a boss who tries to overload you or a customer who attacks you personally. Overcome shyness.
DVD style course with completion certificate only
Men & Women are Different
Part of 'Take Away Training' series
Despite significant changes, gender conflict remains a workplace issue. Learn what both genders can do to work together.
DVD style course with completion certificate only
Personal Goal Setting
Part of 'Take Away Training' series
Learn the five most common mistakes people make in setting goals and how to overcome them to achieve success.
DVD style course with completion certificate only
Successful Thinking Habits
Part of 'Take Away Training' series
Learn eight ways to overcome blocks and achieve in work and personal life through successful thinking habits.
DVD style course with completion certificate only
Understanding Body Language
Part of 'Take Away Training Silver' series
Learn to interpret non-verbal behaviour when selling, making presentations, coaching or managing conflict.
DVD style course with completion certificate only
Dealing with The Unmotivated Employee
Part of 'Take Away Training' Series
Learn alternative strategies for staff motivation problems with this lively debate.
DVD style course with completion certificate only
10 Employability Attributes & Skills
Part of 'Take Away Training' series
Learn about the 5 key attributes and 5 core skills that make anyone more employable and more effective in their work. Essential viewing for job seekers and recruiters. Training Points EMPLOYABILITY ATTRIBUTES1. Personal PresentationHow a person looks - an instant judgment is madePersonal hygieneHair... read more
DVD style course with completion certificate only
10 Powerful Networking Skills
Part of 'Take Away Training' series
Learn how to become more successful with your networking by implementing ten powerful skills. Discover whether you are a passive, active or proactive networker.
DVD style course with completion certificate only
15 Ways To Handle Today's Stress
Part of 'Take Away Training' series
Different stress management techniques work for different people.Go through the range offered here and you will be certain to find some that will work for you!
DVD style course with completion certificate only
6 Essential Steps to Getting that New Job
Part of 'Take Away Training' series
Thinking of changing your job? Or been applying for positions but not having any success? Then, this program is for you!
DVD style course with completion certificate only
6 Ways To Boost Your Career Prospects
Part of 'Take Away Training' series
Become more empowered with the development tips delivered in this program. Grab control of your career with these practical techniques and watch your prospects grow!
DVD style course with completion certificate only
6 Ways to Build Rapport
Part of 'Take Away Training' series
Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other role that involves person to person contact.
DVD style course with completion certificate only
6 Ways to Increase Job Satisfaction
Part of 'Take Away Training' series
If you are not happy in your job, it's up to you to do something about it. Learn practical and realistic strategies for making your job more satisfying, rewarding and meaningful.
DVD style course with completion certificate only
6 Ways to Manage Overload
Part of 'Take Away Training' series
Discover what you can do to manage overload in your work and life. Identify some constructive changes to improve your efficiency, productivity and well-being.
DVD style course with completion certificate only
7 Key Sales Skills
Part of 'Take Away Training' series
Avoid the classic mistakes and learn the essential skills to help you succeed in sales. Ideal for face-to-face selling and telephone sales.
DVD style course with completion certificate only
7 Ways to Handle a Difficult Boss
Part of 'Take Away Training' series
Stop complaining and start working on solving the problem.Learn seven specific strategies to help with even the most challenging boss.Diagnose the Problem: What is he or she doing? What am I doing? In what situation does this issue arise? Validate with others
DVD style course with completion certificate only
Adult Learning Principles
Part of 'Take Away Training' series
Are you involved in designing or delivering training and education to adults? If so, then make sure you discover how adults learn best and avoid the common mistakes often made.
DVD style course with completion certificate only
Advanced Sales Techniques
Part of 'Take Away Training' series
This program shows how to overcome six typical challenges faced by experienced sales people. A great way to encourage positive sales skills and behaviours.
DVD style course with completion certificate only
An Introduction to Business Ethics
Part of 'Take Away Training' series
Find out why companies are concerned about ethics and what they are doing. Learn how to handle an ethical dilemma if confronted with one.
DVD style course with completion certificate only
Best Practice Workplace Checklist
Part of 'Take Away Training' series
Leaders need to create excellent workplaces where people are satisfied and productivity is high. Find out the top ten strategies to ensure your workplace is 'best practice'.
DVD style course with completion certificate only
Dealing with Trauma & Distress
Part of 'Take Away Training' series
This program provides an understanding of trauma and the symptoms and the impact of post-traumatic stress. A useful resource to help anyone at work explore the best ways to manage it.
DVD style course with completion certificate only
Developing Emotional Competence
Part of 'Take Away Training' series
The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get the simple, practical answers in this program.
DVD style course with completion certificate only
Giving up Bad Habits
Part of 'Take Away Training' series
Do you have a problem with eating, drinking, drugs or have difficulty saying 'no'? Maybe you are a procrastinator or control freak. Whatever your bad habit, this program will show you the steps to get over it.
DVD style course with completion certificate only
How to Make a 5 Star Impression
Part of 'Take Away Training' series
Learn how to make a powerful impression anywhere, any time. Ideal for those in sales or service, trainers, presenters, people going for job interviews, and anyone trying to influence others.
DVD style course with completion certificate only
How to Manage & Motivate a Sales Team
Part of 'Take Away Training' series
Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their sales team. Find out how to encourage best performance.
DVD style course with completion certificate only
Manage Change Successfully
Part of 'Take Away Training' series
Learn the four personal qualities to successfully manage change as well as the planning and implementation skills required. Find out how to gain commitment and overcome resistance.
DVD style course with completion certificate only
Managing Aggression in the Workplace
Part of 'Take Away Training' series
This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A must for everyone who wants a safe and healthy workplace.
DVD style course with completion certificate only
Staying Happy & Positive Throughout Life
Part of 'Take Away Training' series
We all want to be happy, yet this simple goal often feels so hard to achieve. Find out if you are really happy and learn a range of practical techniques, based on university research, that will put a smile back on your face.
DVD style course with completion certificate only
The Art of Questioning
Part of 'Take Away Training' series
Discover how to be interesting, engaging and effective when asking questions. Learn various forms of questions, how best to combine them, and even how to use questions to motivate.
DVD style course with completion certificate only