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Developing People Skills, 50 Activities for
An eclectic collection of activities covering:• assertiveness • appraisal • delegation • interviewing • counselling • discipline • listening • teamwork • negotiation • verbal/nonverbal communicationComes complete with learning objectives, facilitator guidance, and repro
Empowering Employees
Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without having to ask their supervisor? Do you feel comfortable with them representing your company?
DVD style course with completion certificate only
This video showcases teams at Chevron where empowered employees create a dynamic, customer-centered organization. Realistic roleplay follows a group of workers learning to focus on the customer and take responsibility for making their own decisions.
Empowerment: A Risk Worth Taking
Why tapping into everyone's potential pays dividends
This unique dual purpose video is designed as a development tool for both managers and their people. It develops the skills of the empowering manager and helps individual team members recognise how they can take greater responsibility for their own work. Address the issues* How can we encourage an a... read more
DVD style course with completion certificate only
Even Eagles Need A Push
The perfect primer for personal excellence
This outstanding video explores the character traits that separate the mundane from the magnificent, encouraging all who watch it to reach for their full potential. It's the perfect primer for personal excellence.Empowerment is perhaps the most crucial process taking place in organizations today. In... read more
Featured Course DVD style course with completion certificate only
Everyone Can Be a Leader
Designed to help develop leadership skills and team-oriented attitudes in non-managerial employees, this video motivates people to get involved and to seek and accept challenges and responsibility. The video opens at an awards banquet and focuses on the experiences of three groups of non-managerial ... read more
Catch the Energy, Release the Potential
The bottom line? FISH! has created a new vocabulary that won't just change how you view work, it just may change your entire view on life. The FISH! philosophy has become an extraordinary phenomenon.At Pike Place Fish Market, employees don't just fill orders, they fill people - with fun, friendlines... read more
Featured Course DVD style course with completion certificate only
FISH! Culture
Imagine a way to transform your organization's culture.
Take your organization's culture to a new level with ChartHouse Learning's FISH! Culture™."We are a 90 year-old, 4th generation, family-owned business and through FISH!
Fish! Tales: Building Trust
Get the Tools to Build Success!
Tile Tech Welcome to Tile Tech, a roofing company based in Tacoma, Washington, which became an industry leader by truly living the FISH! Philosophy. The team members at Tile Tech have made the FISH! Philosophy a reality in their office, on job sites and in their hearts. Tile Tech has service and saf... read more
DVD style course with completion certificate only
Fish! Tales: Jump Start
Jump Start Your Organization with FISH!
Rochester Ford Toyota is a car dealership in Minnesota that had the worst record for sales and customer service in its region. Even worse, the employee satisfaction scores were so low they were almost immeasurable. Good employees were leaving in droves. But when a new owner introduced a new philosop... read more
DVD style course with completion certificate only
Fish! Tales: Peak Experience
Get an Edge on Great Guest Service!
Aspen Skiing Company among the majestic Rocky Mountains, ski resorts are competing on a level playing field. They all have beautiful scenery, high-speed lifts, and fantastic restaurants. In FISH!, Aspen Skiing Company found a way to set its several resorts and over 3,000 employees apart from the oth... read more
DVD style course with completion certificate only
Fish! Tales: Sprint
Get the Tools to Build Success!
A few years ago, Sprint Global Communications was a different company. Call after call, day after day, the employees of Sprint slugged away in the world of customer service. Casual dress was reserved for Friday, laughter in the office was generally a no-no and employee retention was an impossibility... read more
DVD style course with completion certificate only